Refund policy
Thank you for shopping with The Apperal House. We want customers to have a clear understanding of our return, refund, and exchange process. Please read this policy carefully before making a purchase.
30-Day Return Policy
We accept eligible returns within 30 days of delivery.
If you are not satisfied with your purchase, you may request a return within 30 days after receiving your order, subject to the eligibility requirements outlined below.
Return Eligibility
To be eligible for a return or exchange, items must be returned in their original condition.
Where applicable, returned items should:
- Be unworn and unused
- Be unwashed
- Be free from damage, stains, odors, or alterations
- Have original tags attached, where applicable
- Include original packaging, where applicable
Items that do not meet these conditions may not be eligible for a return, refund, or exchange.
Return Method
All eligible returns and exchanges are handled by mail.
Customers must contact The Apperal House before sending an item back to receive return or exchange instructions.
Return Shipping Costs
Customers are responsible for the cost of shipping an item back for a return or exchange, unless the item received is damaged, defective, incorrect, or otherwise eligible for a different arrangement under applicable law.
No Restocking Fee
The Apperal House does not charge a restocking fee for eligible returns or exchanges.
Exchanges
We accept exchanges for eligible items within the 30-day return period.
If you would like to exchange an item, please contact us before sending the item back. Exchanges are subject to product availability.
If the requested replacement item is unavailable, we may offer a refund in accordance with this policy.
How to Start a Return or Exchange
To request a return or exchange, please contact us and provide:
- Your name
- Your order number
- The email address used to place the order
- The item you wish to return or exchange
- The reason for your request
We will provide further instructions for completing the return or exchange.
Refund Process
Once your returned item has been received and inspected, we will review your return request.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
Refund Processing Time
Please allow up to 7 business days for your return and approved refund to be processed after the returned item has been received and inspected.
Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.
Original Shipping Charges
Shipping charges associated with the original order are non-refundable, unless the return is due to a damaged, defective, or incorrect item, or otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.
Please include your order number and relevant details about the issue. We may request additional information or photographs to review and resolve the matter.
Non-Returnable Items
Items may not be eligible for return, refund, or exchange if they:
- Have been worn, washed, damaged, or altered after delivery
- Are returned outside the applicable 30-day return period
- Do not meet the return eligibility requirements described in this policy
Any additional non-returnable items will be clearly identified on the relevant product page where applicable.